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I had a back and forth with the psc . they want to verify your identify
before they change for you .v PSC- Ask him to provide us with a recent telco
bill with date clearly shown or bank statement which tallies with his NRIC address,
so we know it's really him behind the keyboard. Do let me know the ticket with the documents

can you go to lazada chat and informed them the you are trying to change both
email and number on the account as both info are no longer in used.... my account
just solve it

Waylon Chua

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