Package Not Ready (PNR) Policy

Overview

Package Not Ready (PNR) also known as Early Ready-To-Ship happens when a seller sets an order to ‘Ready to Ship’ or click 'Arrange Shipment' (New UI) even though it is not packed or ready to be handed over to the respective 3PL partners.

For sellers that are using 3PL pickup, as soon as you click RTS, the 3PL partners will be signaled to pick up your items and allocate the right amount of capacity for the pickup. During the handover process, please acknowledge and validate all parcels handed over to the 3PL partners.

Penalty

Due to the impact of PNR parcels, sellers with high PNR volume & rate will be penalized with up to 6 Non-Compliance Points depending on the severity of the policy violation -

You may view all penalty records directly in <Growth Center>. Appeals may be done inside growth center as well.

For more information on Non-Compliance Points, click Here

How is Package Not Ready (PNR) identified?

For sellers under pick-up:

Calculation for High Package Not Ready (PNR) Rate

Package Not Ready (PNR) performance is measured in percentage, whereby the percentage of Package Not Ready (PNR) is the total unique PNR packages divided by total unique packages under RTS for the week.

PNR is calculated using the previous week's data from Monday to Sunday.

How does it impact sellers?

For more info and FAQs, please view our Package Not Ready (PNR) help center article here

(Published: 22-02-2021)
(Updated: 04-03-2021)