Ship on Time SLA (SOT SLA)
Ship-On-Time (SOT) SLA is a measurement of Seller's ability to fulfil orders within the agreed service level timeline. Good SOT performance will qualify you to participate in marketing campaigns and improve your product search rankings.
2. Find your orders that do not meet Ship On Time
3. Learn more about Breach Cancellation
2. Find your orders that do not meet Ship On Time:
1. Orders which do not meet Ship On Time for the last 4 weeks are visible on 'Order Management' > 'On Time Fulfillment Rate' tab
2. Check out the Transit To Ship deadline for your past orders that have failed Ship On Time on 'Order Management' > 'Cancellation Rate'tab
3. Learn more about Breach Cancellation
Reference Link
Ensuring accurate and timely handover of my parcel to the correct courier partner
(Updated on 9 February 2023)
