How do I process an order that is required to be split into separate parcels?

If your order requires multiple packages, you'll need to generate multiple air waybills for individual items or batches within the order. To begin, go to "Orders Management" page and follow the steps listed below.

1. Go to "To Pack" tab, under the order, select one or more item(s) to be packed. Click on "Create and print selected orders" > Select "Print Shipping Labels" > Click "Print".

2. When asked to input invoice number, you may enter any series of characters as it is for your own recordkeeping purpose. Select "Confirm" after doing so.

(Updated 26-Jan-2021)